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Community Engagement Assistant - Teesside - Full Time
Closing Date  - 25 October 2019

Reporting to the Services Manager, the successful candidate will be responsible for developing, delivering, supervising and supporting the activities of our community hub based in Seaham, and across Teesside. Hub activities and responsibilities include, not exclusively, cancer support services, cancer/health awareness and education, managing partnerships, social activities, fundraising and retail functions.

The role will also work closely with the Services Manager on all aspects of support offered by FACT; attending awareness support sessions, either individually or with a colleague / volunteer; visiting schools and businesses to present awareness sessions; developing new sessions by being perceptive to the needs of FACT users. They will also be fully involved in administering internal and external fundraising and event opportunities; developing relationships with local communities, organisations, statutory services, businesses, etc. and raising the profile of FACT and FACT’s activities; represent the organisation at meetings, events and functions as required; contribute to the recruitment and support of volunteers; build relationships with service beneficiaries, suppliers, volunteers and external communities.

The successful candidate must have a good standard of English and mathematics; excellent organisational, administrative, time management, written and verbal communication skills; compassion; the ability to manage and engage well with people; excellent IT skills including MS Word, Outlook, Excel, PowerPoint; be able to work in a self-directed manner, and as part of a team, including ability to develop and build good working relationships with all stakeholders and partners.

Weekend and evening working is expected where required. Full driving license essential and access to own vehicle desirable.

The post is initially for 3 years and continuation of the employment after that will be subject to funding.


Community Engagement Assistant - North Tyneside - Part Time
Closing Date  - 25 October 2019

Reporting to the Services Manager, the successful candidate will be responsible for developing, delivering, supervising and supporting the activities of our community hub based in Whitley Bay, and across North Tyneside and Northumberland. Hub activities and responsibilities include, not exclusively, cancer support services, cancer/health awareness and education, managing partnerships, social activities, fundraising and retail functions.

The role will also work closely with the Services Manager on all aspects of support offered by FACT; attending awareness support sessions, either individually or with a colleague / volunteer; visiting schools and businesses to present awareness sessions; developing new sessions by being perceptive to the needs of FACT users. They will also be fully involved in administering internal and external fundraising and event opportunities; developing relationships with local communities, organisations, statutory services, businesses, etc. and raising the profile of FACT and FACT’s activities; represent the organisation at meetings, events and functions as required; contribute to the recruitment and support of volunteers; build relationships with service beneficiaries, suppliers, volunteers and external communities.

The successful candidate must have a good standard of English and mathematics; excellent organisational, administrative, time management, written and verbal communication skills; compassion; the ability to manage and engage well with people; excellent IT skills including MS Word, Outlook, Excel, PowerPoint; be able to work in a self-directed manner, and as part of a team, including ability to develop and build good working relationships with all stakeholders and partners.

Weekend and evening working is expected where required. Full driving license essential and access to own vehicle desirable.

The post is initially for 3 years and continuation of the employment after that will be subject to funding.


Online Retail Administrator - Hours Negotiable
Closing Date  - 8 November 2019

Reporting to the Office Manager we are are looking to recruit an Online Retail Administrator to join our team, mainly based at Head Office in Swalwell.

The Online Retail Administrator will be responsible for:

  • processing items for sale on all online selling channels.
  • receiving items delivered from shops and donations, research items for sale to estimate potential selling value
  • prepare items for listing
  • clean items, steam clothes and photograph all angles/features
  • create and monitor accurate product listings and write item descriptions
  • packing and dispatch of all sold items
  • organising collections etc. and maintaining accurate records of postage paid
  • ensure that accurate administration and records and sales reports relating to online sales are maintained
  • holiday / sickness cover for FACT physical charity shops where required

 Skills required

  • Previous experience in online selling desirable
  • Ability to drive online sales
  • Excellent communication skills (both verbal and written)
  • Excellent customer service
  • Motivated, accurate, organised and efficient
  • Good administration skills
  • Able to supervise the work of others
  • Leading and working well as part of a team
  • Good level of English and mathematics
  • Good telephone manner and people skills
  • Full driving licence

 Weekend and evening working is expected where required. Full driving license and access to own vehicle desirable.


We are always looking for volunteers to help out at events, one of our charity shops or at head office, Denise Robertson House. If you would like to volunteer, please contact us on 0191 4420833 or email [email protected]